Returns

Returns will be honoured and full refunds given if the following conditions are adhered to:-

- Products are RETURNED WITHIN 14 DAYS OF DELIVERY (determined using Royal Mail postage stamp dates) and a CONFIRMATION E-MAIL DESCRIBING REASON FOR RETURN IS SENT TO :-

returns@metallious.co.uk

- Payment has been processed, authorised and has been received by Metallious (part of AVB Designs). A refund will only be issued to the debit/credit card used for the original purchase

- The product(s) are returned in the condition they were received including all packaging. All returns must be securely packaged. We would suggest that returns are sent by Royal Mail Recorded Delivery or Special Delivery. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note Recorded Delivery does not offer compensation for jewellery.

- If the item is sent by any other means and is lost then the risk lies with the sender, if the package is not recieved by Metallious within the time limit then no refund will be given.

- The cost of the return postage will not be refunded, unless Metallious accept a manufacturing fault with the product.

- Any free gift sent with your order is also returned

- Damaged products or missing packaging (box, sleeve, tissue paper) is subject to a deduction from the purchase price. This will be at the discretion of Metallious

- Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

- Please do not hesitate to Contact Us if you have any questions regarding our Returns Policy

- Please return items to the following address:

Metallious
PO Box 522
Wigan
WN1 9AW

Phone: 08454 744 925